Customer Service

Why choose a holiday cottage with us?

Sometimes having a great holiday cottage in a great location isn’t enough. Lots of our customers book with us time and time again because we offer great customer service too. We also make every effort to make every interaction a real pleasure, so whatever reason you call us for, we’ll try to put a smile on your face.

It’s easy for us to say it, but we are proud of our customer service record and work very hard to make sure it’s exemplary. Mind you, it’s easy when we’re selling a beautiful place that we really believe in. We choose to live here because we love it – and it shows.

How was it for you?

We are always looking to improve so we welcome your feedback. We send out questionnaires to all our customers once they have returned home from their holiday. These are invaluable and help us to stay one step ahead of your expectations. Here are some results from recent questionnaires:

  • 90% of customers rated our reservation efficiency as Very Good or Excellent.
  • 89% of customers rated team and area knowledge as Very Good or Excellent.
  • 89% of customers rated professional competence as Very Good or Excellent.

We’re proud of that.

What they said about us too…

"We have spent 4 very happy holidays at The Old Stables, the service from the owners and your office is top class.""Great to speak to you again, lovely customer service, looking forward to our next break in Croyde at Down End.""Excellent all round, the property exceeded our expectations. Thank you for the recommendation, your help was much appreciated and we had a lovely, relaxing break"