Booking Information

Cottage Details: The cottage summary aims to give you an accurate description of our North Devon cottages together with several photographs. In most cases the holiday home rental price is fully inclusive of fuel. Where there are any charges made for fuel, these will be stated in the property details. Beds described as 2'6" we recommend as only suitable for children. Should you require further details regarding the property or its location please contact us - we will always be happy to give you more information.

Arrival/Departure Times: Access to a property is normally from 2pm on the day that your holiday commences and ends at 10am on the day of departure. However, some properties have a later arrival/departure time and this will be stated on the directions.

Linen and Towels: Most of our properties provide bed linen and some provide towels. Please check property details. For two-week holidays a change of bed linen and towels, where applicable, will be provided and this will be organised through your housekeeper/owner. We do request that towels are not removed from the property and ask that you bring your own beach towels.

Cots/Travel Cots: Many of our properties provide a cot or travel cot including mattresses and these are usually free of charge. Bedding and linen are not provided for cots. Please remember to request a cot/travel cot if you require one. Cots are normally only occupied by infants aged two years and under. Please check the property description, and note your request if this facility is available.

High chairs: An increasing number of properties are now providing high chairs which may be free of charge. Please check the property description, and note your request if this facility is available.

Parking: Provision for private parking is available at almost all of our properties. On some occasions, where parking is limited on site, a special provision or permit may have been arranged. Details are given in the property description. Occasionally parking will be described as roadside, please check with our office regarding any restrictions. Please contact us if you need clarification of parking facilities.

Special Needs: Please notify us if you have any special requirements or if one of your party has mobility or health problems, to help us make sure the property is suitable.

CD Players and Stereos: Most properties provide a CD player or similar. Please contact us for clarification if this is important to you.

Pets: Pets are allowed in many of our properties, unless otherwise stated in the details. However, we cannot accept responsibility for their safety, and they are accepted only on the understanding that they are kept under control. At no time should they be left alone unsupervised on the premises, and we request that they be kept off the furniture and not allowed in bedrooms. On occasion, although a property may specify pets are not acceptable, it may be possible that the owner's own dog may have been in the property. Please ask if you have any concerns about this, specifically, for example, if anyone in your party is allergic to pets. We will be happy to clarify the position in more detail for you. We receive an increasing number of enquiries of this nature and it is always worth mentioning to us at the time of booking to ensure a trouble-free stay. A charge will be made of £20 per pet per week or £15 per pet per short break. Some property descriptions indicate an enclosed garden, but please note that this does not mean it is totally escape-proof.

Mobile Telephones: Please note that properties in some locations may not have mobile telephone reception. Please check if this is important to you.

Losses and Damages: Now and again accidents are bound to happen and any losses and damages during your holiday must be paid for. Every effort is made before your arrival to ensure everything is in place. Should you find any difficulties or damage on arrival, it is in your interest to notify the owner or housekeeper or, failing that, our own office as soon as possible following your arrival.

Smoking: Some of our properties are specified as non-smoking and we would ask you not to smoke inside these properties under any circumstances.

Older Cottages: Some of our guests will be seeking an older character cottage. These cottages could be over 100 years old and built before the advent of damp proof courses and insulation. Care is taken on inspection to take this into account, however some have a tendency to be damp and an occasional damp patch can become visible. Because of this, these cottages may not be suitable for anyone susceptible to a damp atmosphere. Part of the charm of such properties is the characteristically low ceilings, doorways, beams and steep narrow staircases. Not all properties provide freezers, washing machines or dishwashers, please check the property details if these are required. Although adequate heating will always be provided, unless stated the property will not have central heating.

Cancelling Your Holiday: Our Cancellation Protection Scheme (CPS) automatically covers you when you book a cottage. Ask or email our team for more details on the CPS scheme. Certification of any medical problem is required from your Doctor. This should confirm that you are not well enough to take your holiday because of illness and that the condition was not known at the time of booking. For additional risks not covered by the scheme you are advised to seek further cover.

Satellite TV: Many properties have satellite or Freeview TV packages which can vary in available channels. Whilst the information provided for individual properties is correct at the time of going to press, please contact us for exact clarification if this is important to you.

Complaints Procedure: At Completely Cottages we do everything possible to ensure you have an enjoyable stay. However, if you do have any cause for complaint about your cottage it is essential that you make contact with the owner or their representative (details on your travel documents) immediately so that any problem can be quickly resolved. In all cases the contract for your accommodation is between you and the owner so any queries or concerns should be addressed to them. If you cannot make contact with the owner or their representative you should telephone our offices and we will do all we can to rectify the matter. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after your return home, when it will be appreciated that it is difficult for them to be effectively investigated.

Before making your final decision: We try to describe each property as specifically as possible on our website and in our brochure. However if you have any special requirements or want more information on a property please do not hesitate to contact us on 01271 818150 info@completelycottages.co.uk

• Booking Information
• Terms and Conditions
• Security Waiver
• Cancellation Protection
• Short Breaks